Frequently Asked Questions
Last updated: 27 October 2026
Ordering and payment
Do I need an account to shop?
No. You can shop, track orders, and send an inquiry without an account. An account only makes checkout faster and saves your addresses.
Which payment methods are available?
Bank transfer (virtual account), e-wallets, and QRIS. An order that is not paid within 24 hours is cancelled automatically.
How do I know the status of my order?
Open the Track Order page, then enter the order number and the email or WhatsApp number you used at checkout.
Inquiry products
What is an inquiry product?
A product whose price is given by quotation. Add the product to your inquiry list, send your request, and our team will contact you on WhatsApp.
Shipping
Which couriers are available?
JNE, SiCepat, J&T, AnterAja, and Pos. The shipping cost is calculated automatically at checkout from your address and the weight of your order.
Returns and warranty
What about warranty and returns?
Our products carry a 30-day warranty. The full details are on the Returns & Warranty Policy page.