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GENTALA

Terms & Conditions

Last updated: 28 October 2026

These Terms & Conditions govern the use of gentala.co.id and the purchase of products from PT. Gentala Jasma Ayu ("Gentala", "we"). By shopping, sending an inquiry, or creating an account, you confirm that you have read and agree to them, together with our Privacy Policy and Returns & Warranty Policy.

1. About us

PT. Gentala Jasma Ayu sells slaughterhouse and livestock equipment from Jl. Pulau Bacan Gg. Mekarsari No. 19, Kedamaian, Bandar Lampung, Lampung 35121, Indonesia. You can reach us on our Contact page.

2. Two kinds of products

  • Buy now: the price is shown on the site, and you can add the product to the cart and pay online.

  • Inquiry: the price is given through a quotation. You add products to the inquiry list and send a request, and our team contacts you on WhatsApp. Quotation, negotiation, ordering, payment, and delivery of inquiry products take place outside the site and are agreed directly with us. Sending an inquiry does not create an order and does not bind either party.

3. Prices, tax, and availability

  • All prices are in Indonesian Rupiah. Tax and shipping costs are shown at checkout before you pay.

  • Prices, promotions, vouchers, stock, and totals are recalculated by our server when you place an order. If anything has changed since you added it to your cart, the order is not created and you are told what changed.

  • Orders must meet the minimum order value shown at checkout.

  • The cart is kept in your browser for 24 hours after the last change. Adding a product to the cart does not guarantee stock.

  • We may cancel an order in case of an obvious price or stock error. Any payment already received is refunded in full.

4. Orders

  • An order is created when you press "Place Order", and it receives an order number. Stock is reserved for you from that moment.

  • You must tick your agreement to the Terms & Conditions, the Privacy Policy, and the Returns & Warranty Policy before placing an order. Orders that include sharp tools carry an extra confirmation about the shipping and return terms for sharp tools.

  • You are responsible for the accuracy of the name, contact details, and address you enter. We keep a copy of this data on the order; a change of address after the order is placed must be requested through the Contact page before the order is packed.

  • Confirmation, order status, and invoice emails are sent to the email address you enter.

5. Payment

  • Payments are processed through Midtrans: bank transfer (virtual account), e-wallet, and QRIS. Payment is confirmed automatically.

  • An order that is not paid within 24 hours is cancelled automatically and its stock is released. If a payment fails, you can pay again while the order has not expired.

  • If the online payment system is temporarily unavailable, we may offer a manual bank transfer to the company account shown on the payment page. The transfer must match the order amount exactly and use the order number as the transfer note.

  • We do not store your card number or payment credentials.

6. Shipping

  • Available couriers are JNE, SiCepat, J&T, AnterAja, and Pos Indonesia. Shipping cost and estimated arrival are calculated from the destination address and the weight and dimensions of the goods. The estimate is not a guarantee; the actual time depends on the courier.

  • Courier cargo services (truck, per-kilo cargo, mini cargo) are offered only for parcels of 10 kg or more.

  • A tracking number is recorded once the order is shipped, and you can follow your order on the Track Order page. After handover, the parcel's journey is followed through the courier.

  • Orders containing sharp tools are packed specially and labelled "SHARP TOOLS". The buyer must use sharp tools only for their intended purpose and in line with applicable law.

  • Check the parcel on arrival. If the packaging is damaged or the contents are wrong, keep photos and contact us in line with the Returns & Warranty Policy.

7. Cancellation

An unpaid order is cancelled automatically after 24 hours. A paid order can be cancelled by contacting us as long as it has not been packed; the payment is refunded in full. An order that has been packed or shipped cannot be cancelled, but a return can be requested after delivery under the Returns & Warranty Policy.

8. Returns and warranty

Returns, the 30-day warranty for defective products, and refunds are covered by the Returns & Warranty Policy, which forms part of these terms.

9. Accounts

  • You can shop without creating an account. An account is created automatically from your email address when you check out or send an inquiry, and you set it up through the link in the email, or sign in with Google.

  • Keep your password and Google account secure. You are responsible for activity on your account.

  • We may deactivate an account used for fraud or abuse.

10. Reviews and your content

Reviews and photos you submit must be honest, based on your own purchase, and must not break the law or the rights of others. You allow us to display them on the site. We may moderate or remove reviews that breach these terms.

11. Intellectual property

The text, images, logo, and design of this site belong to Gentala or are used with the owner's permission. Copying or using them commercially without written permission is prohibited.

12. Limitation of liability

We work to keep the site available and its information accurate, but we do not guarantee that the site is free of interruptions. To the extent the law allows, our liability for an order is limited to the value of that order. This does not remove your rights as a consumer under Indonesia's consumer protection law. We are not responsible for delay or damage caused by circumstances beyond our control, such as natural disasters or courier service disruptions.

13. Governing law

These terms are governed by the laws of the Republic of Indonesia. We try to settle disputes amicably; if that fails, they are settled by the competent court in the jurisdiction of Bandar Lampung.

14. Changes

We may update these terms. The date of the latest update is shown at the top of the page, and changes apply from the moment they are published. An order already placed remains subject to the terms in force when it was placed.

15. Contact

PT. Gentala Jasma Ayu
Jl. Pulau Bacan Gg. Mekarsari No. 19, Kedamaian, Bandar Lampung, Lampung 35121, Indonesia
Contact: Contact page